We see it in Facebook comments all the time: "I've been trying to reach them!" or "Nobody called me back!" We hear you, and we want to make sure you know the best ways to get in touch with us so you're not left waiting.
Here's every way to contact BuyCell Cleveland, ranked by how fast you'll get a response.
1. Call us directly (fastest)
The absolute fastest way to reach us is to call (440) 306-3486. If we're available, we'll pick up. If we're with another customer or it's after hours, leave a voicemail and we'll call you back.
Best times to call: weekday mornings tend to be when we're least busy and most likely to answer on the first ring. If you call during peak hours (afternoons and weekends), you might need to leave a message.
When you call, have your question ready. If you're calling about a lease application you already submitted, let us know your name and we can pull it right up.
2. Visit the store (best for getting things done)
If you want something handled right now — lease approval, phone purchase, trade-in, repair — the best move is to come in person. Our store is at 6571 Pearl Rd, Parma Heights, OH 44130. There's parking right out front.
When you walk in, you're talking to the person who can actually help you. No phone trees, no hold music, no "let me transfer you." Everything gets handled face to face, usually in under 15 minutes.
3. Message us on Facebook
You can send us a message through our Facebook page. We check messages regularly and try to respond within a few hours. This is a good option if your question isn't urgent or if you want to ask about availability before coming in.
One thing to keep in mind — Facebook messages sometimes get filtered into the "message requests" folder on our end, which means we might not see it right away. If you message us and don't hear back within 24 hours, follow up with a phone call.
4. Text us
You can text the same number: (440) 306-3486. Texting works well for quick questions like "Do you have iPhone 14s in stock?" or "What time do you close today?" We'll text back when we can.
"I applied and nobody contacted me"
This is the most common complaint we see, so let's address it head on. If you submitted a lease application and haven't heard from us, here's what might have happened:
- Your phone number was entered wrong — if there's a typo in your number on the application, we literally can't reach you. Double check and resubmit if needed.
- Our text went to spam — especially on Android phones, texts from business numbers sometimes get filtered. Check your spam or junk messages folder.
- We're backed up — we're a small team. Sometimes we get a surge of applications and it takes us a bit longer to get to everyone. But we will get to you.
- You applied outside business hours — applications submitted late at night or on weekends get processed the next business day.
The fix is simple: don't wait — call us. Call (440) 306-3486, tell us you applied, and we'll look up your application and take care of it right then. Calling us is always faster than waiting for us to call you.
Response time expectations
Here's what to realistically expect:
- Phone call: answered immediately or returned within a few hours
- Text message: replied within a few hours during business hours
- Facebook message: replied within 24 hours, sometimes sooner
- Lease application follow-up: contacted within 24 hours on business days
- In-store visit: helped immediately
If it's been more than 24 business hours and you haven't heard from us through any channel, something went wrong on our end. Call us and we'll sort it out.
We know it can be frustrating when you feel like you can't reach someone. We're a small local business and we genuinely try to get back to everyone. The best thing you can do is call us directly — it cuts out any middleman and gets you to a real person who can help.